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FAQ

Frequently Asked Questions

Click on each question below to find out more about stuff we frequently get asked.

When you undertake supply chain mapping, the biggest challenge you will face is getting enough data from all levels of your supply chain to create and maintain an up-to-date supply chain map.

Multiple solutions currently exist in the market where your suppliers are expected to pay to provide you with information.

By removing any charge to suppliers we remove a suppliers’ objection. 

Simple. Developing software for mapping supply chains is not difficult or time consuming. Since July 2017, we have had a small sub-team working on developing our supply chain mapping solution.

Over the coming months we will be adding more premium functionality that we are confident many companies will be happy to pay for – further ensuring the integrity of our food supply chains.

We are also confident that the roll out of this supply chain mapping service will introduce our enterprise solutions to a wider market that may require best-of-breed solutions for:

  • Product risk assessments, including vulnerability assessments
  • Suppler risk assessments
  • Supplier self audit questionnaire management
  • Audits and visits
  • Allergen validation
  • Raw material specifications
  • Finished product specifications
  • Goods in checks and supplier quality monitoring
  • Customer service
  • Customer complaints management
  • QA checks
  • Product launch management
  • Knowledge Management / Document Management

Supply Chain Mapping will remain free to use for Suppliers.

For more than 10 years, QADEX has been a leading provider of enterprise solutions for supplier approval and specification management in the UK. With an experienced team of over 50, including 30 software engineers, we work with more than 16,000 sites globally to process over 20,000 documents a month. The QADEX enterprise solution has 12 modules, which can be used standalone or fully integrated:
  • Product risk assessments, including vulnerability assessments
  • Suppler risk assessments
  • Supplier self audit questionnaire management
  • Audits and visits
  • Allergen validation
  • Raw material specifications
  • Finished product specifications
  • Goods in checks and supplier quality monitoring
  • Customer service
  • Customer complaints management
  • QA checks
  • Product launch management
  • Knowledge Management / Document Management

Register for FREE by clicking here.

Following registration you will receive a series of get started emails with short tutorials on how to proceed. When you login you will also be able to access help guides to walk you through the process step by step. If you are looking to map your supply chain there are a number of easy steps as follows.

  1. Add your site(s)
  2. Add your users.
  3. Add your suppliers.
  4. Add the products you source and require a supply chain map for.
  5. Request a map.
  6. Your suppliers receive an email notification to login and complete your request.
  7. The above process continues up the supply chain until farm-to-fork transparency has been achieved.

The customers with whom you choose to share your supply chain will be able to see that suppliers that appear in your supply chain. But only those suppliers of products that the customer sources from you will be visible to them. Your suppliers will not see any of your customers.

This will depend on whether your suppliers are already registered on Supply Chain Mapper. If they are, they will receive an email notifying them that they have a new link request, which they can either accept or reject. If they are not registered, they will receive an email notification informing them that you have listed them as a supplier, along with an invitation to register free of charge, with detailed instructions on how to do so.

Your customers and suppliers linked to you, as well as the QADEX team, will see the company information that you have made available on the platform.

You are in control of the information you input. If you choose to accept a product supply chain map request from one of your customers, they will then be able to see the supply chain information for that one product. However they cannot view other product chains and they cannot view your other customers.

Regardless of which platform your customer is ‘encouraging’ you to use, you can now support your customer by sharing your Supply Chain Mapper supply chain with them and, of course, we will not charge them either.

Yes. This additional feature will coming soon and we will update you when it is available.

Yes. This additional feature is coming soon and we will update you when it is available.

You can simply share your map with your customer and they will receive an email with a link to login and view the map that you have shared with them.

Simple. Register here to use this free solution, complete your information and share with your customers…oh and, of course, you may be saving money too!

For a limited time – and subject to demand – we may be able to migrate the data that you have on another solution for you – FREE of charge.

But hurry, as this is a time-limited offer available on a first-come, first-served basis.

Contact support@qadex.com now to request data migration.

If they are a retailer covered by the Groceries Supply Code of Practice (GSCOP), which is regulated by the Groceries Code Adjudicator:

Please remind the retailer that they cannot ‘encourage’ you to use a specified software solution.

The following excerpts have been copied from the Groceries Supply Code Of Practice (GSCOP):

11. No tying of third-party goods and services for payment

(1) A retailer must not directly or indirectly require a supplier to obtain any goods, services or property from any third party where that retailer obtains any payment for this arrangement from any third party, unless the the supplier’s alternative source for these goods, services or property:

  • fails to meet the reasonable objective quality standards laid down for that supplier by that retailer for the supply of such goods, services or property; or
  • charges more than any other third party recommended by that retailer for the supply of such goods, services or property of an equivalent quality and quantity.

Definition of payment

Payment or payments means any compensation or inducement in any form (monetary or otherwise) and includes more favourable contractual terms.

The retailer is likely to be getting a subsidised solution to view its supply chain. This equates to more favourable contractual terms…..with – you’ve guessed it – you providing the subsidy. If you are paying to use the solution selected by your customer, this is likely to fall foul of the GSCOP – particularly now that a free alternative is available for you to use.

All other customers, including retailers:

If you are being charged for supply chain mapping, then this cost has to be passed on to the customer in higher product costs. No-one wins in these circumstances – except the software provider.

Go ahead, map your supply chains and share these with your customers.

Register here and proceed to map your supply chain and then share the completed maps with all your customers .

You will start to receive a daily email outlining step-by-step how to proceed. If you are not receiving a daily email from us, please check your spam folders.

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Login to supply chain mapping
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Supply chain mapping dashboard
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Supply chain mapping connection with suppliers graphics view
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Your supplier profile page
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Know your product details
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Product sourced details

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